Our worker hours:
Payment Processing takes 3 business days.
This does NOT include weekends.
EXAMPLE: (If an item is purchased on a FRIDAY, it will roll over into Monday’s Processing)
+ Standard Shipping Process (2-7 business days)
SOME items are shipped within 2 days of ordering.
Some are subject to take up to 1 1/2 week to be shipped.
(EXPEDITED orders are SHIPPED OVERNIGHT, once it’s shipped!)
Pre Orders may take 3-4 weeks.
We Ship using USPS. Items do not go out on MAJOR holidays or weekends (Saturday & Sunday).
Once your item is in the hands of USPS and you receive tracking, it is no longer OUR responsibility. You will have to contact USPS for any missing, stolen and/or delayed packages. ANY questions regarding your package please contact USPS as well. Hair With A Twist Staff are UNABLE to help you once your package is shipped!
Please note we are still in a pandemic; shipping times can be longer on occasions and/or during major holidays!
Emails are responded too within a 48hr time frame!
Due to COVID-19— all sales are final and cannot be returned or exchanged or canceled at this time.